Shipped devices returned in an unopened FedEx Box or the customer refused delivery. * EXPIRATION DATE: Your Citi Prepaid Card expires on the date embossed on the front of the card. For card balance call 1.800.876.4141 or dial #GIFT (#4438) from your wireless device. Opened software purchased separately may be exchanged only for the exact same item at a Verizon Wireless Communications Store and may not be returned for refund. Extend your session by clicking OK below. If you purchased your merchandise online or by phone, please follow the return instructions in your package. Without a receipt and some # . Opt for a Verizon Wireless bundle deal to save on accessories. Choose a Verizon Wireless prepaid plan for prices that are much lower than normal plans. Verizon will also charge back any promotional Trade in value if you return your promotional device, or exchange it for another device. Similar to the case of a credit card, even if your debit card has expired and if the refund is initiated on the debit card, the refund will get credited into the bank account. Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Something very fishy here that they just close off a card that hasn't expired yet and try to force me to give them my bank info after previously saying they needed my address to mail me a new card. It offers 4% back at grocery stores and gas stations, and offers 3% back on dining. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. 1. Q: My credit card has expired, where will I receive my refund? I simply didn't realize how fast it expired. Daily Access, charges for calls made, and other charges for available services, may deplete balance prior to the expiration of funds on your account. Citi customer service acknowledged the balance of $100 on the card but said it expired therefore I could not use it and he could not help me. Subject to applicable law and for, valid reasons, we reserve the right to decline to issue a replacement card. After you cancel your Verizon subscription over the phone, you’re advised to use My Verizon for additional important information: When the status is invalid, this means not all of the requirements to redeem the rebate have been met. If you do not use the full amount on the card by the Card Expiration Date, you can, call customer service to request a new card (the "Replacement Card"). Please bring photo ID and credit/debit card only if used as payment. Please search Return Policy on verizonwireless.com for more details. Subject to applicable law and for valid reasons, we reserve the right to decline to issue a replacement card.". Not sure if there’s any way to use it for those who don’t have Verizon prepaid, but it’s easy to load a friend’s account simply by knowing their phone number – no need to give out your credit card number. For additional information, please see the terms and conditions of the promotional offer. Plus, earn rewards monthly, weekly and even daily through Verizon Up, including Monthly rewards, Bonus Rewards, extras, perks and movie and concert ticket offers. Gift cards can be used to pay a Verizon Wireless or Fios bill by visiting Verizon.com or using the My Verizon app (wireless bills only) or My Fios app. Can I get it reissued? You may return or exchange wireless devices and accessories within 14 days of purchase. You must call Customer Service to cancel service. I believe it will come down to the fact that the card expired before use and you're right about "should have studied the agreement on the rebate more closely." Offer expires 3/25/21; Our Verdict. If they so no then that should be it. You’ll still get the perks of Verizon’s huge network but at a discounted price. A: The refund can only be posted to the same credit card you used to register. Verizon rebate cards are prepaid Visa debit cards. Exceptions may include: 24/7 automated phone system: call *611 from your mobile. You may terminate service for any reason within 14 days of activation. Then depending on certain state laws, they can reclaim the abandoned property. For VerIzon, I avoided the HP by putting down $250, and in VA they hold it for 6 months and refund it back to the CC. In some cases, when your prepaid card expires, you might have to pay a fee so that you do not lose your money. Please review your service summary receipt and Customer Agreement to determine if an Early Termination Fee may apply. I don't understand how a rebate can have an expiration date and not be renewed other than Verizon is counting on a certain percentage of people to forget. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). And, "If they did it for you they'd have to do it for everyone who let their rebate expire before use.". After thinking I had done everything correctly to receive my rebate I waited a little more than the 6-8 weeks it stated for processing before checking into the matter. It is issued by Citi. Gift cards are non-refundable and cannot be returned for a cash refund, except in those states as required by law. If your prepaid card expires while you still have money on it, you may be able to request a replacement card to access the funds. If you purchased your merchandise in a Verizon Wireless store, you can return it to any Verizon Wireless store. Planning to send us a device? … Verizon Wireless has absolutely nothing to do with it. * You are permitted to make one exchange. Called back and was handed from customer care, to rebate center, to credit card center without anyone being able to help. I purchased 2 Samsung S7 phones on 3/18/16 under the S7-Promo (buy one get one free). Good luck. Same here - down to the fact that Citi customer service hung up on me. According to VZ's refunds page, for people enrolled in Auto-pay, "refund will be sent back to the bank account or card used to make the last payment." The charges for any service used on the account before the service termination date may be applied against your security deposit. If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. I think other states is a year hold. They use to bend over backwards years ago now that they are huge, they won't do anything for you. I assumed that the rebate card would work like a "gift card" where it is illegal to take the balance! So the refund initiated on a debit card will be added to your bank account. Would Verizon reissue a new card? You can reach out to Verizon customer service at 1-844-837-2262. Select the method you would like to view your bill history: My Fios app. You can check the status of the rebate and the invalid reason in your Notifications on the My Verizon … After mailing the rebate receipt, card delivery may take three to six weeks, not including processing, which may add two additional weeks. Citi card visa said they can't reissue me a new one. The "funds on the card are no longer accessible" meaning they stole it from me! If a device purchased as part of a BOGO offer is being exchanged for the same make and model, only the item that is being exchanged needs to be returned. Was I informed correctly? Do not mail card with your bill. For exceptions, the restocking fee is automatically waived during the return or exchange or the fee isn't applied when our warehouse receives the returned device. Also I bought a Verizon ore-paid phone for $70 nd it had issues immediately so. Maybe you will get some credit though. Given that I've got multiple phones on the plan I pay a lot of money each month so this is more a point of principle and that they should provide good customer care.. Terms were clear, and you screwed up, so on principle, you should accept the consequences. Devices must be returned within the 14 day device return period to avoid being assessed any applicable Early Termination Fee which may apply if your line of service has a minimum contract term. Verizon Refund Scam: Don't Fall For It ... That includes giving out your name, address, any part of an account password or Social Security number, credit card … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Subject to applicable law, the available funds may be, subject to Account Maintenance Fees as outlined in these Terms of Use and Fee Schedule. Even if it was dormant, all that normally happens with credit cards is you pay a penalty fee and it is activated again. Probably just going to bail and jump to another carrier, not that they care but if enough people do that maybe there will be an economic incentive to change the rebate policies related to expiry of pre-paid cards. Due to inactivity, your session will end in approximately 2 minutes. Once the wireless device or accessory is returned, your data cannot be recovered. This excludes customers who use Verizon’s prepaid cell phone plans and customers of discount cell service providers that use the Verizon network. If you return a purchase that you billed to your wireless account, refunds will be credited towards your wireless account. My error for not seeing it. Lots of talk about potentially getting a credit and that I should have studied the agreement on the rebate more closely. Varies Varies. Depends on how you look at principle. Has anyone succeeded in getting credit in any form when they didn't use their $50 rebate on a verizon visa rebate card before the expiration date? I have the same issue and got the exact same run-around for my $100 card. You'll probably hear something like, "Should they do it just for you because you have X # lines?" Place an order online or on the My Verizon app and select the pickup option available. Verizon does not give out refunds for prepaid services. Shipping charges may apply to exchange merchandise sent to you by Verizon wireless. You may not use your Citi Prepaid Card after the expiration date. If Verizon Wireless must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee. How to Refund Verizon Prepaid Card The Verizon prepaid service allows you to call, send texts, and use data on your mobile device by paying one month in advance. This service termination policy does not apply to customers who have purchased a Prepaid Plan. We will, however, allow you to exchange your new wireless device for another GPS capable wireless device that will meet your needs, subject to the restocking fee. No refunds or exchanges. Q: How long will it take to get my refund? When you want to terminate the prepaid contract contact customer service at 888-294-6804 or simply stop paying for the service. Maybe you will get some credit though. for 1st year, 1 six record DVR, 1 STB, and I own the router, 1Gbps. Good luck. If you do not use the full amount on the card by the Card Expiration Date, you can call customer service to request a new card (the "Replacement Card"). You are permitted to make one exchange. Card is void if not added to an account within one year of purchase. You may return or exchange wireless devices and accessories within 14 days of purchase. You may not use your, Citi Prepaid Card after the expiration date. Curbside Pickup available at select stores. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. 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