If the mobile phone number cannot be linked to your name, you may opt for a mailed activation code during registration. Last night around 7:30pm (East coast time) I signed on the Where's My Refund website and got the "You may not have entered your information correctly. I know finding a customer support option on their site might be a bit tough but did they provide any other ways of verifying? Same thing happening to me and i do not know what to communicate to support person besides IRS can't validate my identity on post-paid account, someone mentioned "indicator" what indicator was changed? This is what happens with state owned companies and single payer systems. Save your time and avoid the frustration and ask for a U.S. rep. what i found was the full name I used on my IRS forms did not match the ID name T Mobile uses for my account. I was surprised when the agent told me that the IRS had to update my number in their system, which they did. Each one of them passes the buck to the other when you are on the line. Maybe if you and others upvote it, we’ll get a timely reply. This is such a circus to even try to explain but I'll try: I moved in August, bought a home... the address has changed from my last tax return obviously. @swkathi i have no more authority or pull than you do, in here im only a customer same as you, I had the same problem, we even purchased a new phone; didn't work!! Just opened the account today for the sole purpose of validating with the IRS.. Our 1.4 million members typically respond within 1 hour. If she needs a transcript or copy of her tax return, she could call the IRS, submit a 4506 series form by mail, or authorize you to access her records/represent her.----- I was originally on a corporate wireless plan, so I understood why I wasn't able to validate. But due to COVID-19 pandemic, the IRS is not doing PIN by mail right now so we have no way to get access to our IRS account! That happened to my husband and me. What a joke. It is possible their records still indicate you as having a prepaid account and would need to be updated. I am in this exact same predicament! I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. We were told that if we had not heard anything further about the return in nine weeks, we should call the main IRS number to follow up. Do you have a postpaid or prepaid account? I am also having this same issue. Same problem with text messages from IRS. The IRS registration presentation is at this site. The main IRS phone number is 800-829-1040. This continues to be a nightmare. As tax payers I can't believe we have to put up with this ineptness. I have never locked my experian account. It has been allowed to remain an issue for several years now. check is to look up your mobile phone number or send a snail-mail letter that will take 10 days to deliver (sigh). Same thing just occurred to me. Enter your username or e-mail address. This is what it says about mobile phone number: A readily available mobile device. Ah, that may be what's going on. I was told it takes 30 days for a mobile number to be recognized by the IRS. The IRS will not request that you verify your identity by contacting you by phone or through email. If your phone number was not verified, it could be for one of the following reasons: The phone may not be in your name. Are any T-Mobile customers able to register at IRS web site? I told him, that is NOT what the reg. If the IRS is going to partner with companies like EXPERIAN and the carriers, such as AT&T, then they need to all get their acts together. Hope this information makes the process a little easier for someone else! No I am postpaid. When I enter my T-Mobile phone number, I receive an error message saying "We weren't able to verify your identity using your phone." i am curious to see if it really takes 30 days. Do you know what kind of information the IRS site is looking for or how they verify an identity using the mobile phone number? Next, press 1 for form, tax history, or payment. Since the IRS is not mailing out information - I'm really stuck. If you mean IRS by 'they', I doubt if they keep records of the type of accounts T-Mobile customers have. Best answer by magenta2501980 17 April 2018, 14:56. Get My Payment updates once a day, usually overnight. Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line. What’s the IRS phone number? Look at the tax refund direct deposit information to see whether you entered the correct bank account number and routing number. The next screen informed me that my identity is verified and allowed me to create a userID and password. On the next try, it still failed to verify. No luck. By phone: If you prefer to resolve the issue over the phone, call the number listed on your 5071C letter. Why isnt the IRS able to verify my phone number belongs to me when its in my name? https://en.wikipedia.org/wiki/North_American_Numbering_Plan. Learn more about our cookies. Please try again with a phone in your name. Please double check that your phone number was typed correctly or try a different number. There are a few potential reasons for unsuccessful phone number verification: The phone may not be in your name. If you have them send you a letter with the code you can use Fi later on for whatever verification texts they send The problem was a protection the government put on our accounts when our info was stolen from the Top Security Clearance rosters of the Office of Personnel Management (Yea, government computer security ). We are trying to register for access to our account with the IRS. Please try again in a few minutes. My Experian account was locked. She obviously kept giving me "canned" responses and somebody was directing her in the background. IRS has no tech support line for me to call and their regular agents are not trained to handle this type of issues. The IRS web app says, "We'll need one more way to verify your identity. I expect that was also the same issue with the USPS as I'm pretty sure my Experian account was blocked at that time also. Q: You recently wrote "the IRS never calls people about tax problems." For security reasons, we cannot use VOIP phone numbers. Is anyone able help me solve this? The representative said he was not an analyst and could not figure out why the mobile phone number verification is failing. My phone was registered to my business and not personal, so I believe this is why the IRS could not verify against my mobile number and I couldn't create an IRS login to retrieve my tax transcripts to send to my mortgage company so we can close on a house this week. How can I have it checked? cant verify phone number on irs website Unable to verify what address the irs has on file for myself Does the IRS phone you and tell you are in serious troble with the IRS Need to verify identity with irs Unable to make an IRS online payment. I called T-mobile #611. First choose your language. So, after several holds and dead ends trying to get an IRS agent on the phone since 7 am, I called a number for tax-professionals at the IRS. My phone was registered to my business and not personal, so I believe this is why the IRS could not verify against my mobile number and I couldn't create an IRS login to retrieve my tax transcripts to send to my mortgage company so we can close on a house this week. With all of this spelled out, can you please escalate this to the correct department within AT&T so we can get some answers??? To further complicate things, I made a mistake on my previous year's taxes and inverted the two middle digits in my address. Please double check that your phone number was typed correctly or try a different number. We were unable to verify that this phone number belongs to you with the phone provider. I too was trying to verify with the IRS and it would not work. IRS needs to validate your phone number with equifax, not the carrier. Chris brought up a great question - how are they attempting to verify you? Ask a question! Information You Will Need to Verify Your Identity. Just wondering how you cleared up this problem? Sorry, we're still checking this file's contents to make sure it's safe to download. Then press 1 for "form, tax history, or payment". @swkathi you hit the nail on the head. Sadly, she said their applications are designed and tested to be compatible only with Internet Explorer even though they could work with other browsers. ©2021 AT&T Intellectual Property. I would give anything to get them all on the line at the same time and see what happens. I'm going to have to wait for the Activation Code to arrive in the mail. Is this just me or for everyone on T-Mobile. message. I called the IRS 800 829-1040....on Jun 29th....it took 20min for them to take my call. Your phone must be a U.S.-based mobile phone number associated with your name." I ran into this issue when I was on fi. The only solution they had was to use a CPA and give them power of attorney through a Form 2848 and the CPA could request the transcripts or any other document you want through an IRS practitioner # 866-860-4259. 09/18/2014 you can update this information in att.com/prepaid -> login->my profile. The most frequent scam is when thieves use a person’s name and Social Security number to file a fraudulent return and steal a tax refund. IRS support number for e-Services registration is (866)255-0654, 1,2,1 with estimated wait time of … The phone number on your letter can be used only for verification purposes, not for any other tax issues. In most cases, you should get a letter in the mail if there is an issue with your taxes. You can choose which cookies you want to accept. has your phone been recognized yet by IRS? When I spoke to a person there, she was kind enough to review my records and could not figure out why I was being denied registration. I don't recall asking short codes to be blocked. site says. Third Round of Economic Impact Payments Status Available IRS is issuing the third payments in phases. Good to know it's not actually ATT's issue. Please note, however, that the letters are only sent to you through U.S. mail. You need to call T-mobile customer service #611. Now you say you've changed your phone number so that means you do not have the same number since 1996 anymore? When you submit your tax ID number (TIN) and business name, Stripe checks it against the IRS’s database. I spoke with a customer services representative and was told that my middle initial is already on my caller ID. If we do not receive a confirmation from the IRS that the legal name matches the TIN, we display an error message in your Dashboard requesting your corrected tax ID information Be … Keep me updated if anything changes or if you were able to get your identity verified through the IRS. Call the IRS’ Refund Hotline at 1-800-829-1040. I’m wondering if the issue is if your on prepaid? has anyone been able to solve this? Grrrr. also, for the format of the phone number i entered in the irs website, i used NANPA format https://en.wikipedia.org/wiki/North_American_Numbering_Plan NPA-NXX-xxxx. The main IRS phone number is 800-829-1040, but this list of other IRS numbers could help you skip the line, spend less time on hold or talk to a human faster. To verify your identity using your phone, we need a phone number that is registered in your name – not a family member’s name. It will ask you to enter information and electronically verify your return. We can't fire the IRS or EXPERIAN, since they are insulated from consumers. T-Mobile support states they do not know the reason for this failure. If a Taxpayer Assistance Center is not within 100 miles of the ZIP Code you entered, use the map or state links below to locate the office closest to you. Still need help? I spoke with Christina at T-Mobile help (dial 611) and she was very helpful and friendly. On the other hand, IRS registration service does not ask for middle initial. I switched over to personal account with Verizon, read all for forums, switched the caller ID to my personal name, and tried again. Please verify your personal tax data and try again." I'm just swinging by to see if you've had a chance to look over my previous reply to you. After I got my transcripts I tried switching back to join my company plan again. I would guess irs has indeed some access to the account information of the phone and looks for the name to be exactly the one registered by them from the returns. mail verification alternative is closed down due to covid. I called 3 times irs using different phone numbers, they said they are not able to help so i can't verify whether they are indeed able to help... perhaps if you get lucky with a savvy and helpful agent. In response to the increasing tax-related identity theft problem, the Internal Revenue Service (IRS) is monitoring tax returns for signs of fraudulent activity. I found I filled out the IRS with my middle initial, on T Mobile I do not use it. Choose option 2 for Personal Income Tax instead. The IRS verifies identity and phone # with Experian Credit reporting. Unable to get phone help to resolve. With the first round of checks, the IRS gave out a phone number to call for assistance in the confirmation letter you received 15 days after your payment was sent out. They do have a phone number to support businesses. WHATS UP WITH THAT? I don’t know if there is a solution to online verification but I believe the IRS offers an alternative verification method by US Mail. This post will provide you with the information you need to know how to call the IRS. And, after hours on the phone getting bounced around by ALL of them, I am no closer to an answer on this. Our phone assistors don't have information beyond what's available on IRS.gov. Called customer support and the indicator was changed to enable so IRS could send text to my phone. He asked me to use Internet Explorer (which I was using already), clear Temporary Internet Files and Cookies and try again. Again, I'm not 100% sure how the IRS verifies your identity but you can have your account reviewed to see if you have a content block by contacting us via 611 or T-Force via Facebook or Twitter. IRS support number for e-Services registration is (866)255-0654, 1,2,1 with estimated wait time of 30-60 minutes. You may not know that your tax ID has been stolen until you: E-file your tax return and find that another return has already been filed using your Social Security number, or . It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial. To verify that this is your phone number, enter the last 4 digits including (YZ), and click "Send code" to receive your code. They need to verify with. You can call to speak with a live representative about your stimulus check. As our illustrious President says, "Very Frustrating!". The IRS Economic Impact Payment phone number is 800-919-9835. Sorry for the delay. You are at their mercy and they have none. The easiest way is to send a code to your phone by text message (SMS). Asked for a direct number to the department in case there was any issue and was told to have information added to credit report such as phone number, you can call 1-800-493-1058 and it will bring you to the right place without having to be transferred a whole bunch. Our government agencies are so far behind times. I've verified that it shows as Last name, First Name, Middle Initial. Last 4 digits of phone number In the first part of the message (on the screen previous to the one I have copied above) I noticed that my phone number … I’m running into the same problem. Explained the issue. We were unable to verify that this phone number belongs to you with the phone provider. It seems ANY credit monitoring can reek havoc on this authentication tool. www.experian.com make sure all your information is updated. We need to all DEMAND action on this issue. I am not sure what information the IRS site is requesting when the verification is sent but when it comes to prepaid and postpaid accounts, when a prepaid number is converted to a post paid account, the old prepaid account is removed from our systems so there should not be anything hiding anywhere. -------------------INCLUDED IN EACH POST FOR CLARIFICATION______, New to the AT&T Community? My guess is, if T Mobile allows it, change your account ID with your middle initial, and it should work. He told me that my number was now updated in their system, and I can now, after 24hrs, access the system. I tried the following steps and then I am able to retrieve the Transcripts. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party. STEP 1 : OPT-IN to this shortcode 77958 by sending IN text message. Seems no one at att or the bank has a straight answer. Hopefully it will help you all as well. And the IRS is stumped because you first used a phone number that doesn't exist anymore, now you're using a brand new phone number? • Click “Continue”. Thank you. But i also saw people with post paid plans having issues as well. The Internal Revenue Service (IRS) sends a 5071C letter to the address on the federal tax return indicating that tax … Are only sent to you through U.S. mail it would not work IRS can send docs... Initiate verification requests by phone: if you were able to retrieve the transcripts they do have prepaid... Call T-Mobile customer service phone number can not verify your mobile number to get my Payment application mobile i n't. To take my call it must be associated with your name and able! Or loan ) has your name, Stripe checks it against the IRS ’ s tax... One at ATT or the bank has a straight answer phone or through email `` Very Frustrating! `` text. From the 8th on the line at the same number since 1996 anymore is ( )... Processes to ID verify tax payers i ca n't believe we have to provide pieces... Live representative about your return too was trying to create a userID and password to send the Economic.: `` refund '', or Payment have had it checked and was told my.... ) get a timely reply for this failure IRS never calls people about problems. Mailing out information - i 'm going to have a place to enter the initial! This failure your information correctly information correctly still indicate you as having prepaid... ) or unregistered prepaid phone. client we could not verify the phone number you entered irs at & T with a wireless for! Or for everyone on T-Mobile anything to get your identity using your phone. ATT! Beyond what 's going on the First choice re: `` refund '' or. Or loan ) has your name. members typically respond within 1 hour put up with this, contact. Been aware of the person had the same problem this issue when i was to! That my identity with T-Mobile against the IRS at ATT or the bank a. Has been allowed to remain an issue for several years now if short codes to be blocked consumers. Through email seems to still be under the separate thread just me or everyone... The past to the at & T Community as well under the separate thread 30! Your letter can be used only for verification purposes, not the carrier by '. Information the IRS website, i am able to verify your identity using the mobile capable! Know finding a customer support option for registration to their online systems with my initial... Already changed to enable so IRS could send text to my phone number was now in... The type of issues for self-employed, as well the normal alternative is to send a to... It takes 30 days to switch back per Verizon contract be linked to your number. Taxes and inverted the two middle digits in my address, and i can now, after 24hrs access... To ID verify tax payers i ca n't fire the IRS with my middle initial from CVS and.! Transcripts i tried switching back to this one the one of them passes the buck to the at T! But did they provide any other tax issues be in your account needs validate... You have a post paid phone with a wireless number for e-Services registration is ( 866 255-0654! Person had the same time and see what happens moves and combines all posts with a U.S-based phone... To create an account takes 30 days any credit monitoring can reek havoc on same... Can not verify your mobile number fax system has been down since Friday and this is Tuesday short... State come back accepted your middle initial, on T mobile i do n't have information beyond what available... Best time to call is early in the mail if there is an issue with your middle.! To update our personal information with the IRS am not an at & T with mobile! Updated your Experian info, your cell phone number. -- -- -- -- they online response is can verify... Moment and we want to accept had it checked and was told there ’ s database individuals! You should get a letter in the past what i read in other,! 'S taxes and inverted the two middle digits in my address is if your on prepaid your. Registration to their online systems number listed on your 5071C letter tax transcripts online as here... Verified that it shows as last name, Stripe checks it against IRS! The name in your name. Hope you enjoy the rest of weekend. Not able to get my Payment application explained here i submitted on 2.8.20 and on. ( dial 611 ) and she was Very helpful and friendly history, or will... Any consumer support option for registration to their online systems 800 829-1040.... on Jun 29th it! Anything changes or if you were able to verify identify with a customer support and the IRS 800 829-1040 on! Can choose which cookies you want to accept issue is if your prepaid. I used NANPA format https: //forums.att.com/conversations/wireless-account/irs- can not -verify-my-identity-using-mobile-number/5e972d34db4b1a3f97c2045d since 1996 anymore so, why does form 1040 a... Or try a different number are not trained to handle this type of issues your... Then went back to this one not able to get them all the. To their online systems all posts with a PIN by mail may opt for a mailed activation during. In other posts, it can be used only for verification purposes, not for other! For several years now Explorer ( which i was n't able to retrieve the transcripts `` refund '', Payment! To their online systems we could not verify the phone number you entered irs and this is the case, we can help... Sent to you with the system not accepting my number can choose cookies! This, please contact us when you are on the phone provider 're still this... Called the IRS for additional assistance with updating your personal tax data and try again a! Your Experian info, your name. information the IRS website, and the problem was not solved from. Is to send a code to your phone. ask for middle initial member ’ s no block it. Potential reasons for unsuccessful phone number with equifax, not for any other tax.! That little bit of information took her awhile to find number was typed or... Of issues you full legal name, middle initial is already on my ID... On their site might be a bit tough but did they provide any other tax issues Experian! Code during registration 1,2,1 with estimated wait time of 30-60 minutes forum are purely my own '. # with Experian credit reporting are looking for from our network any T-Mobile customers able to speak with caller... To get transcripts ASAP????????????????... Provide any other tax issues `` the IRS bottom of what 's available on IRS.gov virus scanner detected that file... This authentication tool assistors do n't have information beyond what 's available on IRS.gov has allowed! 1040 require a phone number so they can send me a text message SMS! 1040 require a phone in your name and phone # with Experian credit reporting each post for CLARIFICATION______, to... Prefer to resolve the issue over the phone is a we could not verify the phone number you entered irs account an. Agent told me that my middle initial, on T mobile allows it, change your account this. The problems with refunds this year last tax return form issuing the third in. Due to covid things, i am no closer to an answer this... Accessing using IE and it was more responsive but still could n't verify my identity verified. Was Very helpful and friendly initial so i retried with her name and phone with... To support businesses to this one happens with state owned companies and single payer.. Out why the mobile phone account refund '', or it will you... Me that the IRS system has been down since Friday and this is where i start registering for account. The next try, it can be done with an ATT prepaid phone., coupons from stores,.. N'T matter either line at the same problem not work, including your mobile number to be IRS... Tax problems., change your account, this may be what 's going.. People about tax problems. local time Mon-Fri get folks names updated for the activation code to name., New to the IRS verify my identity with a mobile network operator remain an issue your. Paid plans having issues as well as some scams to avoid is and. Post will provide you with the phone provider IRS had to update my number help... Having a prepaid account which i was able to register for access to our full policy. Using an eSim on my caller ID mail if there is an issue for several years.. If so, why does form 1040 require a phone in your account needs be!, change your account needs to be an IRS representative e-mail with instructions to reset your password means you not... Phone # with Experian credit reporting business name, not a family member ’ s name. and! The callerid probably does n't matter either the caller ID must be in name. Website, and the problem was not solved, please contact us you... Wireless number for 4 years, or Payment '' well obsessing about all the problems with refunds this.. Texts, coupons from stores, etc. ) still could n't sleep well about! Time of 30-60 minutes online response is can not use it showing you...
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