I am using it with a Surface Dock (Model 1661). If it's on anything rocky, shaky or similar it could be the motion is causing the Switch to disconnect from the Dock. What's new. After some research I found the culprit was an Advanced Power Setting called "Console lock display off timeout" which by default is disabled from view and set to 60 seconds. First and foremost, you need to determine if you have the first or the second-generation Surface Dock. You will experience disconnects after a few minutes. Surface Bae 2 fixes How to fix Surface Book 2 base docking problems The Surface Book 2 continues the revolution for versatile computing form factors, but it isn't without its problems. USB peripherals connected to the Surface's USB port don't have any issues. I have a Surface Laptop (Model 1769). Sometimes it will happen every few minutes, sometime it may go for a couple of hours before disconnecting. New posts New profile posts Latest activity. My monitor is a AOC AGON 35" 21:9 3440x1440 @ 100hz (can be overclocked to 120hz). Is anyone else having issues with their SD Card randomly disconnecting and having to be reseated? I don't want to sit there for three hours waiting for the problem to occur... Search the community and support articles. keyboard/mouse power down and stop responding, monitor says there's no … Is there some sort of actual test or diagnostic they can do - because the problem occurs at irregular intervals. How to Fix Randomly Disconnecting Bluetooth Keyboards, Mouse, Headset, speakers, Fix Bluetooth Mouse disconnects randomly in Windows 10, 8. if you leave a peripheral plugged in to the SURFACE, does it lose connectivity. We are still experiencing the disconnection issues after upgrading to the latest firmware release, 6.5.4.0 (build 60834) for our IAP-315's and IAP-325's. Others have found that to work On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu You will need to edit … Surface Dock keeps disconnecting. Up until 2009, a few devices based on DisplayLink technology included an auto install driver feature. Thanks for your feedback, it helps us improve the site. By the looks of things, I’m not the only one who hits this issue, and plenty of users here on Microsoft’s Community forums confirm this has been a thing since early 2020, with both the original Surface Dock and the Surface Dock 2 experiencing the same issues. randomly disconnecting USB devices are a known issue of the Surface dock and firmware updates should have supposedly fixed the issue. It connects to the internet via WiFi or Ethernet. I am using the cable supplied with the docking station to connect the XPS13 and Docking Station via the USB-C ports. The dock seems to lose its connection every hour or so - I will hear the windows 'disconnect usb' sound effect and lose all my USB peripherals connected through the dock, then a second or two later I'll hear the 'connect usb' sound effect and the dock will If updating doesn’t work, here are a few more things to try out before reaching out to Microsoft Support: If nothing works, then your only option is to just get in touch with Microsoft and ask for assistance. Updating the first-generation Surface Dock is a manual process, as you need to download the installer available here (just get the firmware package, as the rest of the files aren’t needed). What's new Latest activity Authors. The bad news is that some users who took to the forums to report the problem claim that this disconnecting persists even after getting a new Surface Dock, which could eventually signal there’s something wrong with the computer in the first place. In just a few words, the Surface Dock just keeps disconnecting intermittently for no clear reason, and along with it, all the peripherals that are connecting are removed too. Is there some sort of actual test or diagnostic they can do - because the problem occurs at irregular intervals. No. And needless to say, lots of Surface Book, Surface Pro, and Surface Laptop buyers get one of these too, as it’s become an essential tool especially during these difficult times when everybody stays home. This required the DisplayLink USB driver to switch the device from being a mass storage device to a video device. How to Fix a Surface Dock That Keeps Disconnecting, Install all updates on the Surface computer, Try the same dock with a different Surface (if possible), Try the same Surface with a different dock (if possible), Remove the Surface Connector and plug it in turned over by 180 degrees (it works both ways), Remove the connected peripherals one by one. Extremely frustrating. If you find one or more of the DisplayLink connected screens are going blank for about one second, then coming back on, and the windows on the DisplayLink display have not moved to another display, it is probably caused by the monitor losing sync with the video output from the DisplayLink video output. If you, know someone else with a dock, perhaps you could borrow it for a day and see if, you have the same issue. When I … I have it plugged into the Surface dock. Random Disconnects on Surface Pro 3 & 4 Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. The issue only occurs with the dock. I believe the stores in Canada would also test, just like here in the US. Unplug and plug into a port on the Surface Book and the connection is consistent. have them test your dock and test your Surface with a store dock? But on the other hand, here’s something that you didn’t expect to experience when using the Surface Dock and which I also came across after setting up the first-generation model. Earlier this month I had a 3TB Seagate GoFlex external drive die during a backup. Ethernet Disconnects on Windows 10 Surface Pro. > Would they do that at a Microsoft store here? I was unable to recover any of the data on the drive. Home. Try making sure it's sitting in the Dock correctly and that the Dock is on a stable flat surface. Models with NVIDIA GeForce GTX 1060 are affected, and as a result, the GPU Twiddle some options on the Surface Dock ethernet adapter; Update the firmware in the Surface Dock; I only did these steps ten minutes ago, so let's see if they resolve the random disconnect issue. Members. I am using it with a Surface Dock (Model 1661). This thread is locked. We are running the latest drivers and w10 build, 1703, drivers etc, for our Surface Pro 4's and Surface Book's. Here’s what the users who took to the forums tried to fix the whole thing: While these users claim they have already tried updating the firmware update, this is exactly what has helped me and others to deal with the whole thing. 2 years ago. I ... surface 2 microsd disconnects surface 3 sd card keeps disconnecting surface pro … are you in the US so that you can go to a physical retail Microsoft Store and. When the dock disconnects, all connected devices are also disconnected from the PC, including USB and ethernet. With the surface in the dock and both monitors plugged in, I unplugged everything else, and did what you suggested, and it resolved my problem. Just install it like a regular app, reboot your computer, and that’s it. I have run the Surface Dock Updater tool and put it the dock onto the latest firmware, but to no avail. The easiest way to tell what model you’re using is to look at the USB ports available on the dock. The dock provides a little more than a few USB ports, but yes, $200 is pretty steep, though not completely unreasonable for a docking station (proprietary laptop docking stations & port replicators have easily cost this kind of money, sadly, and since the Surface Dock uses the "surface connect" port, it qualifies as proprietary). >The dock seems to lose its connection every hour or so - I will hear the windows 'disconnect usb' sound effect and lose all my USB peripherals connected through the dock, then a second or two later I'll hear the 'connect usb' sound effect and the dock will be back again. When I built my super fast workstation computer in October, I got it a clean new keyboard that matched the rest of my arsenal of electronic products adorned with the logo of Redmond, Washington’s finest company. 2. level 1. m50d. Windows 10; Ethernet; 8 Comments. The dock disconnects, reconnects, disconnects, reconnects, and so on. So this is the first thing I’d try before anything else. (I thought you said every hour or so..). To reproduce this, use a Dell Latitude 5491 and the Dell WD15 USB-C Dock. You can follow the question or vote as helpful, but you cannot reply to this thread. Yes.. If anything is plugged into one of the USB ports on the Surface Dock, it disconnects and reconnects repeatedly. 2 years ago. Update: 06:08:51 later and the connection has not dropped, so I think these steps solved the dock problem, FWIW. Surface Book connected to Surface Dock connected to Dell U3417W, Ethernet, Keyboard, and Mouse. Every time I would lock my Surface Pro running Windows 10 it would disconnect from the network after about a minute or two. Forums. Hidden page that shows all messages in a thread. Last Modified: 2018-03-21. On Windows 10, we use the Microsoft USB driver, and this does not support the switching between a mass storage device and a video device. I am in Canada. The Surface Dock is a great piece of hardware that every Surface PC owner should have, as it offers additional connectivity options while keeping the device itself as portable as it’s supposed to be. New posts Search forums. [BOOK2] I've had my SB2 15" for almost a year now. I was unsure about what to do with all the options that came up, but just ignored them and everything worked. 1,395 Views. Also, have you tried picking your Switch up and placing it back on the Dock afterwards? Thank you very much. Issue with external monitor disconnects, using SB2 15" and USB-C/DP. Would they do that at a Microsoft store here? jscarpenter asked on 2017-07-05. I called Microsoft Support to troubleshoot and they are sending me a replacement Surface Dock. What this means is that if you’re working, you’re losing your mouse, keyboard, and any other USB connection that might rely on the Surface Dock to run. J515OP Super Moderator. Fixing Microsoft Surface Dock network issues and disconnects - … Surface Dock just keeps disconnecting intermittently for no clear reason I have factory reset my Surface Laptop, again no joy. First, it’s all possible via Windows Update, as Microsoft has tried to make the process more straightforward by publishing firmware updates on its updating service, and manually downloading the packages listed here. Fix: USB Keeps Connecting and Disconnecting on Windows 10 - … This would cause certain applications to disconnect and quit working. It was a Microsoft Wired … When my laptop is plugged into the dock, every few minutes the devices start acting as if they're not connected to anything (i.e. If you have four different USB-C ports, then you’re the lucky owner of a second-generation Surface Dock. Connect the keyboard to the dock, connect a mouse to the keyboard, run Razer Synapse and let it sit for a while. I had a problem like this that seems to have actually been my cheap USB hub and headset. Surface Book - Frequent Monitor Disconnects when using Surface Dock I've been experiencing a very annoying problem where my monitor will disconnect and go black for 5-10 seconds very frequently, sometimes several times per minute, other times it will go 20 minutes or so without a disconnect. It is frustrating to hear, keeps my mouse working/not working, and at times I use my PS4 remote on Steam (amazing frustrating). When powering my X1 Carbon Gen 6 via my new ThinkPad USB-C Dock Gen 2 (40AS)the dock will frequently disconnect and then rapidly reconnect to the PC.. If not, then you own the first generation. This enables Disqus, Inc. to process some of your data. Apr 11, 2013 #2 This has come up before in other threads. The whole thing is incredibly frustrating, as it happens regularly, sometimes entering some sort of infinite loop that you can’t get rid of. Started out using the Surface Dock and loved the convenience of only one cable etc. USB Devices Randomly Connect and Disconnect on Dell XPS 8500 Jump to solution. If some of the hundreds of threads on the internet doesn't bring up a … >No. We reached out to Microsoft for more information about this issue and will update the article when we hear back. Thanks knackers1111. Updating the second-generation Surface Dock can be done in two different ways. be back again. Recently my Surface Book goes through periods of fairly consistent disconnecting and reconnecting... my SB Dock keeps powering my device (via Surface KB) and my external monitor stays on. I've spent the day troubleshooting and I'll do my best to document what I've tried: Plugged USB storage device directly into keyboard (either USB port) I'm having many troubles with devices being randomly disconnected from my Surface Book, it happens on devices attached directly to the keyboard, as well as to the dock. The issue only occurs with the dock. It always reconnects. The Surface Dock keep failing randomly throughout the ... with the following changes to the Ethernet adapter card and it resolved our issues with the intermittent network disconnects. However, the dock remains powered on with a yellow light, and delivers power via the powered USB port. So either your firmware isn't up to date or the issue still persists in certain configurations. USB peripherals connected to the Surface's USB port don't have any issues. I am having trouble with the Docking station randomly disconnecting and then immediately reconnecting. Hi Aaron, Interesting thread, we're also in a similar position whereby we've been experiencing random disconnects for Surface devices, in order to resolve on the client we have to disable and enable the wifi … 1 Solution. I recently purchased a new Surface Pro with Windows 10. 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